Credit Card on File Policy for high deductible plans.
Effective April 1st, 2017, if you have a high deductible insurance plan, Smithfield Pediatrics will need to have a credit card on file for your family in an effort to improve the payment process.
We will request that you place a credit card on file when you arrive for your child’s appointment. You may also call us with that information ahead of time. We accept all major credit cards including Visa, MasterCard, Discover and American Express, along with HSA/FSA and debit cards.
We do NOT keep any credit card information on file in our office or on any of our computers, similar to any major retailer, hospital or other provider. We will use a secure third party gateway called Authorize.Net.
After any visit, you will receive an Explanation of Benefits (EOB) from your insurance carrier providing the exact amount of your financial responsibility. We receive a claim summary within 20-30 days following your appointment. We will review each EOB carefully and only charge your credit card with the amount that is determined by your insurance to be your responsibility. Please know that your card will ONLY be charged if your insurance company does not cover the full amount of your visit.
Should you have any other questions regarding this policy, please contact our office’s practice administrator, Kathleen DeBlasio at (401) 231-3138 ext. 4.
Thank you for trusting us with your health care.
Frequently Asked Questions
Q. Why do I have to do this?
A. The increasing number of patients covered under high deductible plans with higher co-pays and co-insurance have made it necessary to create a new company payment policy.
Q. How can I trust that you will keep my credit information safe?
A. We do not keep any credit card, debit, or HSA/FSA card information on file in our office or on any of our computers. We use a secure gateway called Authorize.Net that is completely compliant with security and privacy as required by law.
Q. How much are you going to charge my card?
A. You will only be charged if your Insurance Company does not cover the full amount of your visit. Your insurance company tells us if there is a portion of your bill that is your responsibility and this amount will be charged to your card.
Q. Will you send me a bill to let me know what I owe?
A. After your appointment, you will receive an Explanation of Benefits (EOB) from your Insurance Company that will tell you what you are responsible for. We receive the same letter within 20-30 days after your appointment. We will review each EOB carefully and charge your credit card with the amount that is determined by your insurance to be your responsibility.
Q. What is a deductible and how does it affect me?
A. An annual deductible is the dollar amount you must pay out of pocket during the year for medical expenses before your insurance coverage begins. For example, if your policy has a $500 deductible, you must pay the first $500 of medical expenses before your insurance company begins to pay out of pocket for the medical services. This works in the same way as a deductible for your car insurance or homeowner’s insurance policy.
Q When does a deductible begin?
A. Your deductible begins at the start of your plan next year. Plans can start on any date but typically either on January 1 or July 1. Please check with your Insurance Carrier for specific details.
Q. How will I know when my deductible has been met?
A. You may find out when your deductible has been met by calling your insurance company at any time. Some Insurance Companies also have this information available online.
Q. What happens if I do not have a credit card?
A. If you do not have a credit card or debit card, we will ask for $100 deposit towards your deductible before every appointment.